Booking Terms

 

Guest Expectations

The lead guest must be 18 years or over at the time of booking and is responsible for all payments. The guest agrees that no more than four persons shall be permitted to stay overnight at the property at any time during the Rental Term, in accordance with insurance stipulations. All guests shall comply with the conditions under this Agreement.  We reserve the right to refuse admittance or terminate your holiday without reimbursement if this condition is not observed.

​

​

Changeover 

We are totally flexible with our changeover days, with the exception of 2 night weekend stays.  We request that all guests arrive after 4pm and depart by 10am on departure day.  

​

​

Deposits & Payments

• 50% of the Rental Fee (non-refundable) is payable to secure a booking, and will only be confirmed when a signed contract has been received and these funds have been cleared.  The final balance of a stay should be paid 8 weeks prior to the start of the rental period (or immediately if the reservation is made within 8 weeks of the stay).  Otherwise, the reservation will be cancelled. Cancellations will result in the loss of payments made as they are non-refundable.  
   

• For any length of stay, a refundable Security Deposit of £200 is payable 48 hours prior to the start of the rental period.  This is to cover any breakages, damage to the property and/or extra cleaning costs if necessary.  Otherwise, this payment will be refunded one day after departure, once the property is checked.

​

 

Smoking & Pets Policy 

• The Nest at Winnall and its immediate surrounding environment (ie. all outdoor areas for guest use) are strictly Non-Smoking/Non-Vaping.

 

• Smoking is only permitted outside of the wider property grounds by the public road, and a metal bin can be provided for any guest who wishes to do this - to avoid both fire risk and rubbish.

 

• Unfortunately, no pets can be accepted at the property.   

​

​

Amenities

• The property is provided in a clean and safe condition, and should be left in the same condition by guests when they depart. Please report any breakages or damages as soon as they occur so that they can be resolved for the next guest.
   

• Please take the time to read the Guest WiFi Terms & Conditions on our website.

 

• The guest acknowledges that use of amenities such as the woodburner and the like may be potentially dangerous and involve potential risks if improperly used, particularly with regard to children.  As such, their use is at the guest’s own risk.  Guests should refer to the Information File or the Vamoos App (if downloaded), for full instructions on lighting the log burner safely and efficiently. 

 

​

Equipment for Babies & Children

Please take the time to read our information guidelines with regard to safety of travel cots. We cannot be held responsible if any issues arise when guests choose to use our equipment rather than bringing their own.

​

​

Fire Risk

FOR YOUR INFORMATION:

 

• Guests should familiarise themselves with the Fire Action Notice which is Displayed in the Nest Bootroom.  It is also available in the Information File and on the Vamoos Visitor App

 

• Each bedroom has been equipped with an emergency lighting device.

 

• The property is protected by an interlinked, hardwired smoke alarm system, including a heat detector in the kitchen.  There is a CO alarm in the lounge

 

• A Fire blanket is provided in the kitchen.  In accordance with current fire safety advice, a fire extinguisher is not provided.  This is because the safest action for guests to take in the event of a fire is to vacate the property as quickly as possible - not spend time trying to fight the fire.

 

 REQUESTS FOR GUESTS:

 

• The use of candles, tealights and any naked flame in the property are strictly prohibited.

 

• The use of extension leads & adaptors within the property should be avoided.  The use of extension leads from the property to charge EV vehicles is strictly prohibited.

 

• Appliances such as Deep Fat Fryers (or any other appliance that may pose a fire risk) are not permitted on the premises.

 

• As previously stated, The Nest at Winnall and its immediate surrounding environment (ie. all outdoor areas for guest use) are strictly Non-Smoking/Non-Vaping. Smoking is only permitted outside of the wider property grounds by the public road, and a metal bin can be provided for any guest who wishes to do this - to avoid both fire risk and rubbish.

 

• Please note that prams, luggage, domestic waste, bags, etc should not block doors or exit routes.

 

• The log burner door must remain fully closed when lit, and kindling/matches must be kept well away from the direct heat source.

 

• Any e-bikes must be stored outside of the property (we have a lockable space of brick construction for this purpose).
   

• The barbeque should be kept well away from the building or any wooden fencing/structures within the outdoor courtyard

 

• When inside the property, the night latch on the front exit door should be the only lock utilised. This is so that any escape route is not impeded by trying to locate the mortice lock key.

 

• Please endeavour to close internal doors at night while sleeping, as this affords much more protection in the event of a fire.

 

​

Security

• The Nest at Winnall is for residential purposes only and guests are requested to use it in a careful manner, to prevent any damage or loss to the property.  

 

• Guests should remember to lock all doors when away or sleeping (also see Fire Risk section above).  

​

​

Cleaning

• Guests should keep the property in clean and sanitary condition at all times.  Fresh bed linen and towels are provided.  On a 1-week stay or short break, cleaning is carried out before and after a stay. On a 2-week stay, cleaning will also be provided mid-stay.  This will be undertaken between 10:00am and 6:00pm, when linen & towels will also be changed and the cottage cleaned and generally tidied.

 

• Since the Covid pandemic, we have adopted enhanced cleaning schedules, in addition to our already high standards of cleanliness. Details of these cleaning practices and procedures are published on our website. 

 

• For your convenience, waste and recycling bins are located away from the building, outside the courtyard gate (by the car parking space).

​

​

Noise

Guests shall refrain from loud noise and should not disturb, annoy, endanger or inconvenience the owner or neighbours.  Guests shall not use the property for any immoral, noxious, offensive or unlawful purposes, nor violate any law, association rules or ordinance, nor commit waste or nuisance on or about the property.

 

​

Subletting & Tenure

Guest are not permitted to assign or sublease the property or permit the use of any portion of it by anyone who is not included within the permitted occupants.  The agreement to stay in the property for the holiday period does not create the relationship of Landlord and Tenant between the parties. Guests are not entitled to any assured shorthold tenancy or any statutory protection under the Housing Act 1988, or other statutory security of tenure now or at the end of the holiday period.

​

 

Entry & Inspection

We reserves the right to enter the property at reasonable times and with reasonable advance notice for the purposes of inspection, to carry out any necessary repairs or maintenance, or to allow entry to any authorised persons or contractors as necessary.  If we have a reasonable belief that there is imminent danger to any person or property, we may enter The Nest without advance notice.

​

​

Cancellations

We strongly recommend that guests take out travel/holiday insurance to cover their party in the event of unforeseen circumstances. 

 

If guests need to cancel their stay, once confirmed, they must notify us immediately by email. Notice of cancellation will only be effective when this email is received.  If the full balance has been paid on time, cancellation charges are payable as follows:

​

• Date of notification of cancellation is more than 8 weeks before the date of stay: 50% of the total Rental Fee already paid to the Owner will be retained as a cancellation fee, unless the Owner can re-let the Property for the period booked.
  * If we are unable to re-let, you remain responsible for the deposit and there will be no refund under any circumstances.
   

• Date of notification of cancellation is between 8 and 4 weeks before the date of stay: 75% of the total Rental Fee already paid to the Owner will be retained as a cancellation fee, unless the Owner can re-let the Property for the period booked.
  * If we are unable to re-let, you remain responsible for the deposit and there will be no refund under any circumstances.
   

• Date of notification of cancellation is less than 4 weeks before the date of stay: The full Rental Fee already paid to the Owner will be retained as a cancellation fee, unless the Owner can re-let the Property for the period booked.
  * If we are unable to re-let, you remain responsible for the deposit and there will be no refund under any circumstances.

​

*NB: The total refund will not exceed the number of nights re-let (eg. If only 3 nights can be re-let after a week’s booking is cancelled, then only the relevant proportion of 3 nights is payable).  Any refund of monies paid will be subject to an administration fee of £50, plus advertising fees incurred and any discounts applied in an attempt to re-let the Property. Any reimbursements will be made after your check-in date.
 

In all instances, the extra £200 Security Deposit paid by the Guest will be refunded

​

If, for whatever reason, confirmed bookings have to be cancelled or significantly changed by us:
 

• The Owner will offer to transfer the booking to an available future date within 12 months of the original departure date, at no extra cost to the Guest.  

• If we have to terminate your holiday early for the above reasons you will be offered a credit note based on the time remaining of the booking, valid from 12 months of your arrival date.  

• If a transfer of booking or credit note is unsuitable for either party, then all amounts paid by the Guest would be fully reimbursed, including the deposit.  

• The Owner’s liability will be limited to this refund of the monies paid only, and no compensation will be paid against costs, expenses or losses arising as a result of it. Any reimbursements will be made after your check-in date.
   

While the Owner will always endeavour to avoid these changes and cancellations, she reserves the right to do so.  These situations include ‘Force majeure’, where the Owner may be forced in the interests of safety or any other reason beyond her control to alter arrangements or cancel your stay if the Property is rendered uninhabitable.

​

Updated 29th September 2023

​

​